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Six Online Tools to Help Improve Customer Website Engagement

Customers who are loyal to a specific brand are loyal for a reason. They know that the product they are using works and will not let them down. On top of this, they know that the company that the product comes from is going to listen to their suggestions and even their complaints.

When it comes to online marketing, one of the best things that you can do is make sure that you are able to engage your customers. This is why there are a number of tools out there on the Internet that will allow you to do this with relative ease.

Web EngageWebEngage

WebEngage is great tool offers you a number of opportunities to allow customers to voice their views. You can set up surveys and then, using this application, gather up the different suggestions that the customers offer you.

Fan PlayrFanPlayr

With FanPlayr, you can create what are known as ‘gamified coupons’. These will help you to add campaigns to your website in order to see what the customer response is.
 

Needle

NeedleWith Needle, companies will be able to communicate with customers. In order to make this communication all the more effective, you will be able to use Needle to direct customers to those who are experts in a specific field. This will give your customers a better answer and one that answers their questions.

User VoiceUserVoice

With UserVoice, you will be able to let customers air any complaints that they have. It does this by harnessing the ideas that customers give you. You will then be able to enjoy a much wider range of ideas and suggestions from your customers. They in turn will be able to suggest new things to your company, and help you on your way to improving both your website and your brand, tailoring it to their needs.

Live Programs

Offering ‘live help’ programs is a good idea, and there are a number of different ones available on the Internet that you will be able to incorporate into your website. Doing this will ensure that you get the best response from your customers.

Testimonial Pages

Offering a testimonial page will ensure that customers get to voice their opinions. They will be able to offer new suggestions for your company. This will also help to improve your reputation if you manage to get a number of positive reviews.

Engaging with customers is important and these are just a number of ways of doing it.

This post was curated by Brandchats, who offer an excellent Social Media Monitoring Software.

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